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Sony and Nintendo updated their warranty terms according to the FTC

The companies made modifications related to security seals and licensed products

After the Federal Trade Commission of the United States (FTC) analyzed the terms and policies guaranteeing the products of some companies, including Nintendo, Sony, and Microsoft, the agency considered that some specific practices were illegal and went against the rights of the consumer. This led the FTC to give the mentioned companies a period of 30 days to make the relevant changes and 2 of them have already responded.

Today, Sony and Nintendo informed that they have already changed the necessary terms to adapt their guarantee policies to the legal framework of US consumer protection and thus comply with the provisions and suggestions of the FTC. As we informed you a few weeks ago, the FTC considered that the presence of security seals on consoles, on which the guarantee depended, and the restrictions on the use of accessories or peripherals from unlicensed third parties, went against the rights of the consumer. in the North American market. After the agency gave the corresponding deadline, USGamer informed that Nintendo has already adapted its terms according to the provisions of the FTC, as follows:
  • Previous warranty term: the warranty will not be valid if this product is used with products that are not sold or have a Nintendo license
  • Current warranty term: the warranty will not be valid if this product is damaged with products that are not sold or have a Nintendo license
The foregoing, in the case of Nintendo products, means that the guarantee will not lose its validity due to the use of third-party accessories or peripherals, provided that the damage has not been caused by them. As you can see, the change of a single word implies that previously, the simple fact of detecting the use of a non-licensed product was enough to invalidate the guarantee.

However, in the case of Sony, the company reported, according to a Wccftech report, that it has already made the necessary modifications as provided by the FTC, which will apply to products such as PS4, PS3, PSVR and PS Vita. In that sense, the biggest change and progress is presented in the following updates revealed by the company:
  • Our previous warranty terms indicated that it did not apply in the case of accessories or peripherals that were not licensed by Sony Interactive Entertainment. Now, the warranty terms indicate that it will not apply if the damage is caused by an accessory or peripheral that does not have the SIE license.
  • Our previous warranty terms indicated that it would not be valid if the security seal on the product was altered or removed. Now, the warranty terms indicate that this will not apply if the damage is caused by opening the product through a service performed by someone who is not SIE's representative
In this way, and in the case of Sony, the warranty cannot be invalidated by the simple fact that the console is presented with the security seal altered or removed. In addition, as it happened with Nintendo, the warranty of the PlayStation consoles will not be invalidated by the use of third-party accessories or peripherals, as long as they have not caused the damage.

At the moment, the changes in the terms of the guarantee of Nintendo and Sony are valid in the US and Canada, waiting for what Microsoft carries out.

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